Frequently Asked Questions

Don't worry about getting lost—we've got you covered.

Our on-site studio staff will always be there for immediate assistance during the staff hours. Every class is highly instructional and easy to follow. You will receive full on boarding guidance from our studio facilitator prior to your first booking. Plus, If you need any extra support navigating the platform or choosing the perfect class and program for your goal, fitness level, and preferences, our team is ready to help!

The N24 Pilates & Wellness system is a self-guided experience powered by technology.

You get to choose from a digital library of over 800 instructor-led workouts on our built-in touch screen. You then perform the session at your own speed on our beautiful "The Studio" reformers beds from Your reformer. For a completely customized experience, you can log in, create a personal account, save your favorite classes and participate in challenges. Feel free to bring your own Bluetooth wireless headphones, or you can use a spare set we provide.

Our studio is operating from 5am till 10pm. Your first orientation session needs to be booked during the staff hours. But after your first session you can come for a class anytime that works best for you from 5am to 10pm with prior booking. Booking is essential to make sure that your reformer bed is available for you when you arrive for your class.  

Our staff hours are Monday - Thursday: 7am to 11am and 4pm to 7pm,

 Friday: 7am to 11am, Saturday: 8am to 11am. If you need any assistance outside these hours, please reach out to us on 0478 336 630

 Cleanliness is a joint effort in our studio.

The studio is professionally cleaned regularly, with all equipment and surfaces being sanitized. In addition, we provide sanitizing wipes for easy use. We strongly encourage all members to use these wipes to clean the Reformer after their session, which helps us maintain a healthy space and keeps our high-quality equipment in excellent working order.

Running late isn't a problem since your workout is self-guided.

Because our system is self-guided, your class starts when you do! While we appreciate you arriving on time, if you're a few minutes late, simply start your chosen digital workout as soon as you arrive. Just remember that your session must still finish by the end of your reserved time slot to allow the next member to start on time.

Absolutely. We offer flexible options to put your membership on hold.

You can suspend your membership when life requires a break:

• If you're traveling or need time off for medical reasons, you can pause it for up to 4 weeks annually.
• For pregnancy or postpartum recovery, we offer extended freezes of up to 6 months.

Whether you have time for a 15-minute express class or a full 50-minute session or anything in between, we have all different workout length to fit your schedule. 

No experience is necessary!

We specifically design our studio to be welcoming and supportive for people who are new to Pilates or exercise. Your journey begins with an introductory orientation led by a studio facilitator, who will carefully assess your needs. This assessment allows us to ensure you are guided through all techniques and equipment usage at a comfortable pace without any pressure or judgment.

Our Digital library offers over 800 expert-designed programs, which includes 20 different categories to choose from like Mat Pilates, Yoga, Health care professional classes, Athletic, HIIT Hybrid, Stretch Series, Prenatal, Postnatal, Active Ageing Series, Gym series for men, Abs & Glutes series and much more....

Your safety is ensured through our secure, controlled entry system.

Our studio uses Kisi access system, which provides a safe environment by strictly controlling who enters the studio. Access is exclusive to registered members, who use their personal mobile phone to gain entry. This process ensures only authorized individuals are ever inside.